IT Support
Retained support for offices of 5 to 150 staff. Remote helpdesk during business hours, on-site visits when a problem needs hands, and a monthly health report so nothing rots quietly in the corner.
- 0 hr
- On-site response
- 0%
- Tickets closed first contact
- 0/7
- Cover
What is included
Every it support engagement covers this as standard
- Unlimited remote helpdesk on phone, WhatsApp and email
- Scheduled on-site visits plus emergency call-out
- Workstation patching, antivirus and backup monitoring
- Printer, scanner and peripheral troubleshooting
- Asset register kept current for every device you own
- Monthly report on tickets, downtime and risks
How it runs
- 01Site visit and auditAn engineer comes to your premises, maps what you already have, and writes down what is failing and why. No charge, no obligation.
- 02Written scope and fixed quoteYou get a document that lists deliverables, timeline, assumptions and one price. If something is excluded, it says so plainly.
- 03Build, install, migrateWork happens on an agreed schedule, out of hours where it would interrupt trading. You get a progress note at the end of each day on site.
- 04Handover and aftercareDocumentation, labelled equipment, a training session for your staff, and a support window included before any retainer starts.
Start here
Tell us about your it support requirement
The form goes straight to the engineers, not a sales inbox. You will hear back within one working day with either a quote or the questions we need answered first.
Next step
Book the free site visit.
Then decide whether we are worth it.
An engineer comes to your premises, looks at what you have and writes you a fixed quote. No charge for the visit and no pressure afterwards — most of our clients started exactly this way.
- Call the office024 670 3053Mon–Fri 8am–6pm · emergency line 24/7
- Email usinfo@getitgh.comQuotes and proposals within one working day
- Visit the officeSpintex Road, Accra, GhanaWalk-ins welcome during business hours